Returns

We realise sometimes the item you order is not quite what you want and you may want to return it. We want to make this as fair and easy as possible for you. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. It is your responsibility to ensure safe return of an item so you may want to consider if you have sufficient cover for your chosen return method.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. Our return address is:
Harbourside Gifts
8 Biscay Avenue
Eastbourne
East Sussex
BN23 6UP

Tel: 07594 329148

In the rare event of receiving a damaged item or an item you think is not what you ordered please contact us by email shop@harboursidegifts.co.uk giving as much detail as possible so we can best resole the issue.

If you experience a problem with an item within it's one year warranty period, unless otherwise stated, then please contact us by email shop@harboursidegifts.co.uk giving as much detail as possible so we can best resole the issue.

To start a return, you can contact us at shop@harboursidegifts.co.uk to let us know you are returning an item.